Bello Jewels Complaints

At Bello Jewels, we strive to offer you 100% satisfaction with your purchase, and hence handle any complaints or queries regarding the order once it is delivered to you very seriously. Kindly read our complaints handling procedure carefully, and contact us immediately if you have a complaint- out customer service team would ensure that your complaint would be addressed and resolved with immediate priority.

If you have placed an order and wish to know its status, kindly fill in our contact form and we will get back to you without fail within 48 hours of receipt of complaint or order status query. If you have received an order that was not originally placed by you, or if you think you received the wrong product, then call our customer service at the toll free numbers provided, or send a mail at info@bellojewelsonline.com within 72 hours of receipt of the order.

If you have further questions regarding your order after you have received it or are not happy with your purchase, kindly contact us as soon as possible by calling us at our toll free numbers [USA/Canada: 1-855-835-GEMS(4367); India: +919555149149] or contact customer service on info@bellojewelsonline.com for availing more information regarding the products or for procedure to return the items you have purchased. Due to the sensitive nature of our gemstones and jewelry, we request our customers to contact our customer service within 72 hours if they have a problem with the order received or are unhappy with their purchase and wish to return the same. Unfortunately, any complaints registered after 72 hours of receipt of product will not be entertained. We offer a smooth returns policy, and ensure that a customer would not need to face any problem regarding the money back process.

However, we do not accept returns for customized orders, so items which you had specifically asked us to customize for you cannot be returned under any circumstances, except if you received an order which was not placed by you. However, if you are not happy with your purchase of a customized product, then you can contact us to avail 100% merchandise credit for your next purchase.

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